Not happy at all with that business. They do not provide courtesy cars when your new car breaks down, and I'm not quite sure how much priority they give to warranty repair claims, because my Suzuki APV van has been sitting there for 10 days now. They assume the intermittent start up failure has something to do with the ignition switch. On that assumption they've ordered one from India, which can take up to 4 weeks to arrive. However, when it arrives, it might not fix the problem.
The dealer asked the Manufacturer to provide me with a courtesy car in the meantime, and the Manufacturer passed the buck back to the Dealer. Maybe, just maybe I'll get a courtesy car on Monday. They said the Service Manager will call me Monday morning. I'm not holding my breath.
I've never bought a new car before, and I don't think I ever will again, not from Steve Jarvin anyhow. Found this forum through another post about him. I wish I would have done a bit more research before I bought from that business. Does greed totally rule the world? What about the new Australian Consumer Law? If they can't fix it, within a reasonable time, I'm supposed to be able to get a refund under the new law? Does anyone here have any tips on how I should go about it all? Signing off, totally frustrated....
The dealer asked the Manufacturer to provide me with a courtesy car in the meantime, and the Manufacturer passed the buck back to the Dealer. Maybe, just maybe I'll get a courtesy car on Monday. They said the Service Manager will call me Monday morning. I'm not holding my breath.
I've never bought a new car before, and I don't think I ever will again, not from Steve Jarvin anyhow. Found this forum through another post about him. I wish I would have done a bit more research before I bought from that business. Does greed totally rule the world? What about the new Australian Consumer Law? If they can't fix it, within a reasonable time, I'm supposed to be able to get a refund under the new law? Does anyone here have any tips on how I should go about it all? Signing off, totally frustrated....