BJ Navara
Member
My Navman hasnt enjoyed the move to the Navara.
The charger cord has taken to vibrating loose enough to stop charging, but without falling out altogether, unit runs flat and stops at very inopportune times.
10 months old, so ring the number for a warranty claim.
Very American female voice (no Indian call centre), and I describe the problem.
Tells me it is the charger, I say maybe, maybe not. Offers to send me a charger so we can see. Very good thinks me.
Then tells me that before I can get the charger, I have to check whether it will charge via USB. And ring back.
I repeat that the plug comes loose and pushing it back in solves the charge issue, it is the loose plug.
Around we go again....
I point out that charging it on the computer doesn't replicate the issue, and we start again...
suggested as the repair centre is 15 mins away from me in Sydney if she gives me the repair ref number I can drop in and they can figure it out straight away ...
That,sir, would require a mountain of paperwork I am told.
By this time I am wishing I was in a Mumbai call centre...
So
I have to go home, plug the USB cord in, shake the shit out of it and see if it falls out.
Then ring back, get them to send me another charger, plug it in, and shake the shit out of it.
Then if it's loose, we will do the aforesaid mountain of paperwork and she will send me another unit...
Huh? Why is there a warranty repair centre in Sydney?
The charger cord has taken to vibrating loose enough to stop charging, but without falling out altogether, unit runs flat and stops at very inopportune times.
10 months old, so ring the number for a warranty claim.
Very American female voice (no Indian call centre), and I describe the problem.
Tells me it is the charger, I say maybe, maybe not. Offers to send me a charger so we can see. Very good thinks me.
Then tells me that before I can get the charger, I have to check whether it will charge via USB. And ring back.
I repeat that the plug comes loose and pushing it back in solves the charge issue, it is the loose plug.
Around we go again....
I point out that charging it on the computer doesn't replicate the issue, and we start again...
suggested as the repair centre is 15 mins away from me in Sydney if she gives me the repair ref number I can drop in and they can figure it out straight away ...
That,sir, would require a mountain of paperwork I am told.
By this time I am wishing I was in a Mumbai call centre...
So
I have to go home, plug the USB cord in, shake the shit out of it and see if it falls out.
Then ring back, get them to send me another charger, plug it in, and shake the shit out of it.
Then if it's loose, we will do the aforesaid mountain of paperwork and she will send me another unit...
Huh? Why is there a warranty repair centre in Sydney?