merchant
Member
Hi all, thought i'd share my recent experience with my 4 mouth old D40 and Nissan so called customer service.
Bought a new D40 TD auto in Feb. Ran it in as per instructions, got the first service done and with 3500K on the clock hooked up the camper trailer and went on a trip up to the Pilbara.
We offloaded the trailer at a little town past Karratha and went on a day trip. On the way back a little light came on on the the dash. I immediately pulled over and got out the manual to see what it was. The light was the Diesel Particle Filter (DPF) warning light. The manual said to keep driving the car above 80kph and the filter will clean itself out (this was a concern considering i was doing 110kph at the time). Ok, no worries. So off we went again about 30 - 40 kms down the road the revs and torque dropped with out warning only allowing me to do 80kph.
After another stop and read of the manual I discovered the car computer had put the car into 'limp' mode because there was an issue with the 'DPF'. The manual said the car could still be driven and as i was only about 70km from the park we limped home.
I rang Nissan who arranged for the car to be towed to Karratha which is 59 kms South of where we were staying. Again, no worries. As long as it gets fixed.
6 days later i get a call from the repairer saying the car was ready to be picked up. He went on to say that all he need to do was a 'forced burn' on the filter to clear it out and it was fixed (plus oil and filter change). All up 1.5 hrs and the cost is $336.50. I asked him about warranty and he said he had been in touch with Nissan Warranty and they said it was a 'service' issue and not covered.
I immediately rang Nissan (don't)Care to be told the same thing and it was not covered. I explained to them that the car was 4 months old and had only done 6000kms and they said it didn't mater and i was responsible for the cost because it was a service issue and 'probably due to tainted fuel in the north. Naturally, i blew my top i told them i was disappointed.
No where have i been able to find when the DPF gets serviced. I told Nissan Car that i drove the car as per the manuals instructions and it still died so the car didn't do as it was supposed to so there was an issue. This fell on deaf ears and all i got was a NO!
Has anyone else faced any issues with this DPF thingy? Apparently, it is only on auto's. And does anyone have any advice about where i go next with this issue. I'm not prepared to let it go.
FYI, once i got the car back we traveled another 3500kms with and trouble of any sort.
Bought a new D40 TD auto in Feb. Ran it in as per instructions, got the first service done and with 3500K on the clock hooked up the camper trailer and went on a trip up to the Pilbara.
We offloaded the trailer at a little town past Karratha and went on a day trip. On the way back a little light came on on the the dash. I immediately pulled over and got out the manual to see what it was. The light was the Diesel Particle Filter (DPF) warning light. The manual said to keep driving the car above 80kph and the filter will clean itself out (this was a concern considering i was doing 110kph at the time). Ok, no worries. So off we went again about 30 - 40 kms down the road the revs and torque dropped with out warning only allowing me to do 80kph.
After another stop and read of the manual I discovered the car computer had put the car into 'limp' mode because there was an issue with the 'DPF'. The manual said the car could still be driven and as i was only about 70km from the park we limped home.
I rang Nissan who arranged for the car to be towed to Karratha which is 59 kms South of where we were staying. Again, no worries. As long as it gets fixed.
6 days later i get a call from the repairer saying the car was ready to be picked up. He went on to say that all he need to do was a 'forced burn' on the filter to clear it out and it was fixed (plus oil and filter change). All up 1.5 hrs and the cost is $336.50. I asked him about warranty and he said he had been in touch with Nissan Warranty and they said it was a 'service' issue and not covered.
I immediately rang Nissan (don't)Care to be told the same thing and it was not covered. I explained to them that the car was 4 months old and had only done 6000kms and they said it didn't mater and i was responsible for the cost because it was a service issue and 'probably due to tainted fuel in the north. Naturally, i blew my top i told them i was disappointed.
No where have i been able to find when the DPF gets serviced. I told Nissan Car that i drove the car as per the manuals instructions and it still died so the car didn't do as it was supposed to so there was an issue. This fell on deaf ears and all i got was a NO!
Has anyone else faced any issues with this DPF thingy? Apparently, it is only on auto's. And does anyone have any advice about where i go next with this issue. I'm not prepared to let it go.
FYI, once i got the car back we traveled another 3500kms with and trouble of any sort.